faq

Customer Support

FAQ

We source our teas from over 150 renowned tea plantations and small individual farms in India. Within the country, we procure from 5 popular tea-producing regions, namely: Darjeeling, Assam, Nilgiris, Kangra, and Sikkim.

How are your teas packed?

After sourcing our teas directly from plantations within hours of harvest, we bring them to our state-of-the-art tea facility in New Delhi, India. The teas then go through rigorous rounds of cleaning, sorting, quality testing to remove any impurities/dust/foreign particles. Teas then pass through a final 10+ quality checkpoints for leaf size, aroma, liquor, flavor etc. They are then vacuum-packaged in opaque aluminium-lined bags using sophisticated machinery. These vacuum-bags are then stored in a dehumidified, temperature-controlled warehouse which ensures that the teas remain garden-fresh and maintain their character. Upon receiving a consumer’s order, we further pack the required quantity of tea in smaller vacuum-sealed packs which are boxed in the retail boxes and then sent over to our own delivery centres located in various parts of the world.

Is there an expiration date on products?/What is the shelf life of products?

All Vahdam Teas have a shelf-life of 3 years from the Date of Picking/Harvest. Both the ‘Date of Picking’ and the ‘Date of Expiry’ are mentioned on the bottom of all our boxes.

Do you have any Retail stores?

As of now, we are completely an online store. You can choose and purchase any product from the wide variety available on our website.

SHIPPING & DELIVERY

What is the shipping fees?

We ship our products using various Post Services. All orders above 200AED are eligible for Free Shipping. For any order below 200AED, an additional charge of is levied as a shipping charge based on location. To know more about our shipping policy, please visit https://www.vahdam-gcc.com/shipping

How can I Track my shipment?

You can track your shipment by heading to our dedicated Tracking page. Simply enter your ‘Tracking Number’ into the box and you can track your order. You can find the Tracking page here – https://www.vahdamarabia.com/track-your-order

Can I cancel an Order?

Yes you can cancel your order. Simply write to us at help@vahdamarabia.com

Can I cancel my order partially?

Yes we can help you with a partial cancellation. Please write to us at help@vahdamarabia.com

PRODUCTS

Where are your Teas from?

We source our teas from over 150 renowned plantations and small individual farms in India. Within the country, we procure from 5 popular tea-producing regions, namely : Darjeeling, Assam, Nilgiri, Kangra, and Sikkim.

Is your Tea Gluten free?

Yes, all our teas are naturally Gluten-free.

How should I store my Tea?

Tea should always be stored in a cool and dark place. All our loose-leaf teas come with a separate re-sealable, vacuum bag which you can use to store your tea in. Since oxygen, moisture, and any sort of strong smells/aroma can adversely affect the quality of tea, make sure to store it in an air-tight container/Vacuum-tight bag in order to protect the tea from any exposure to light, extreme temperature, or humidity.

How are the Teas packaged?

After sourcing our teas directly from plantations within hours of harvest, we bring them to our state-of-the-art tea facility in New Delhi, India. The teas then go through rigorous rounds of cleaning, sorting, quality testing to remove any impurities/dust/foreign particles. Teas then pass through final 10+ quality checkpoints for leaf size, aroma, liquor, flavor etc. They are then vacuum-packaged in opaque aluminium-lined bags using sophisticated machinery. These vacuum-bags are then stored in a dehumidified, temperature-controlled warehouse which ensures that the teas remain garden-fresh and maintain their character. Upon receiving a consumer’s order, we further pack the required quantity of tea in smaller vacuum-sealed packs which are boxed in the retail boxes and then sent over to our own delivery centres located in various parts of the world.

How can I try a sample of your product?

Deciding on a perfect tea that suits your likes can take a while. Hence, we have a separate Vahdam Sampler Collection, wherein we present our customers with assorted samples of various teas. Choose from a wide variety of samples, including our Assorted Tea Sampler of 10 different teas. In addition to this, we also have sampler packs of Black, Green, Chai, Oolong, White and various other teas. These sampler packs come in variants of 5 samples and 10 samples. You can find them here: https://www.vahdamarabia.com/shop

OTHERS

How do I know the water temperature is right?

While temperature is easy to determine if you have a thermometer, how can you tell without one? The easiest trick is the boil-and-wait method mentioned below. Keep in mind these are just guidelines and not a guarantee! Hot water (75℃ – 80℃): Let the boiled water sit for about 5 minutes before use. Near-boiling (90℃ – 95℃): Let the boiled water sit for about 1 minute before use.

What are your accepted payment methods?

We accept payments through credit/debit cards of VISA, and MASTERCARD Credit cards.

Do you offer gift wrapping?

No we do not offer gift wrapping services. Although, we have a dedicated Gift collection where you can find delectable collections of our single-origin teas, tea samplers, tea bags, and limited collector’s editions as well. Check out our Gift collections here – https://www.vahdamarabia.com/shop/gifts.

Which Harvest Teas do you use in your blends?

All our premium blends are made of a variety of garden-fresh, superior quality teas from their native region. We only procure these teas during their respective harvest seasons, which differ according to the tea type, origin, season etc. Procuring these teas during their specific harvest periods means that we get their PRIME flavor, character, and freshness.

How many cups of tea are made from a 100gm pack?

A 100 gram pack of our loose-leaf can yield approximately 35-40 cups of tea.

Is ordering on your site secure?

At Vahdam, we value and uphold the privacy and security of our consumers at the highest standards. All information collected is protected against any unauthorized access and release. All transactions on the Vahdam Website are protected with a robust 128-bit encryption technology to protect your card information and transmit it through a secure pathway. All card payments are processed through reputed, secure, and trusted partners.

Can tea be reheated?

Tea should never be reheated. If you prepare tea and then forget about it, it is better to put it in the fridge or add a cube of ice to it, to chill it completely. However, if your tea has been sitting for several hours, it is better just to pour it out and prepare a fresh batch, especially if this is green tea or white tea.

Customer Support

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